We told you that customers of now-bankrupt Remington firearms had contacted us regarding guns they’d sent back for warrant and/or repair work. With Remington now closed down and parceled out to various buyers, it seemed no one- including the federal bankruptcy court in Huntsville, Alabama, had any idea what to do.
After the feature ran, we were contacted by several other owners. They told us the same story: can’t find anyone who knows what’s going on.
Industry leaders reached out to us, offering several suggestions to get in touch with various groups now affiliated with the company formerly known as Remington. Like the officials in federal bankruptcy court, we tried, and had the same result: nothing.
This, however, isn’t a story with another unhappy ending. Over the weekend, we received this note from one of the first Remington owners who reached out to us:
“I just wanted to follow up on this. I arrived home to a UPS box laying on my porch and to my surprise it was my handgun. Paper enclosed stated that they repaired it (although I doubt it), I’m just happy to get my handgun back. Seems like, at least in Huntsville, they still have some people working on repairs even though you can’t get ahold of anyone. I want to thank you again for your willingness to help and wish you all the best.”
We’re always pleased when an unfortunate situation resolves itself. And it seems the good news is now beginning to spread among all Remington owners who found their guns stuck in an unfortunate limbo. On Tuesday, we received this message from a Remington shotgun owner who’d told us he was missing duck season:
“Jim,
My gun is in transit! It should be here by next Tuesday.”
Seems someone at Remington made arrangements to do the right thing for their former customers and put a system in place to make certain the warranty/repair guns were returned. I say that because we still haven’t been able to find out who’s doing the return work- or where. But as we promised, we’re keeping you posted.
I sent in a bolt gun (a Marlin) that was slated for a warranty replacement due to an excessive headspace issue in September. I had sent it in late July/early August.
I finally received the original rifle back a week ago, November, in exact condition it left in, unrepaired. It was noted by Remington that due to the bankruptcy they were unable to fulfill the warranty and that I’d need to take care of it myself.
I’m pretty disappointed that they made a promise they didn’t keep, and now with Marlin separating from Remington I assume I am on my own at this point.
To Marlin’s credit they were awesome to deal with and I can’t really hold this against them since they aren’t the one that went bankrupt, but Remington really left me high and dry on this one by promising that then yanking the rug out. A real shame, I really liked this rifle.
Lifetime warranties aren’t worth a hoot is it’s the life of the company that dies. Dang shame. Just wondering what a gunsmith would charge to correct the issue and if it makes any sense to proceed. It would be smart for anyone thinking of purchasing any used Marlins to check for warranty issues unresolved. Could be some on the market now based on your input. And, thanks for that.
if remington went bankrupt, why would Walmart continue selling remington inventory. I purchased a remington 783 rifle
on October 10, 2019.
They did go bankrupt. Good luck on your purchase.
I sent in a bolt gun (a Marlin) that was slated for a warranty replacement due to an excessive headspace issue in September. I had sent it in late July/early August.
I finally received the original rifle back a week ago, November, in exact condition it left in, unrepaired. It was noted by Remington that due to the bankruptcy they were unable to fulfill the warranty and that I’d need to take care of it myself.
I’m pretty disappointed that they made a promise they didn’t keep, and now with Marlin separating from Remington I assume I am on my own at this point.
To Marlin’s credit they were awesome to deal with and I can’t really hold this against them since they aren’t the one that went bankrupt, but Remington really left me high and dry on this one by promising that then yanking the rug out. A real shame, I really liked this rifle.
Lifetime warranties aren’t worth a hoot is it’s the life of the company that dies. Dang shame. Just wondering what a gunsmith would charge to correct the issue and if it makes any sense to proceed. It would be smart for anyone thinking of purchasing any used Marlins to check for warranty issues unresolved. Could be some on the market now based on your input. And, thanks for that.