The following comments are from Jim Shepherd…

We told you that customers of now-bankrupt Remington firearms had contacted us regarding guns they’d sent back for warrant and/or repair work. With Remington now closed down and parceled out to various buyers, it seemed no one- including the federal bankruptcy court in Huntsville, Alabama, had any idea what to do.

After the feature ran, we were contacted by several other owners. They told us the same story: can’t find anyone who knows what’s going on.

Industry leaders reached out to us, offering several suggestions to get in touch with various groups now affiliated with the company formerly known as Remington. Like the officials in federal bankruptcy court, we tried, and had the same result: nothing.

This, however, isn’t a story with another unhappy ending. Over the weekend, we received this note from one of the first Remington owners who reached out to us:

“I just wanted to follow up on this. I arrived home to a UPS box laying on my porch and to my surprise it was my handgun. Paper enclosed stated that they repaired it (although I doubt it), I’m just happy to get my handgun back. Seems like, at least in Huntsville, they still have some people working on repairs even though you can’t get ahold of anyone. I want to thank you again for your willingness to help and wish you all the best.”

We’re always pleased when an unfortunate situation resolves itself. And it seems the good news is now beginning to spread among all Remington owners who found their guns stuck in an unfortunate limbo. On Tuesday, we received this message from a Remington shotgun owner who’d told us he was missing duck season:

“Jim,

My gun is in transit! It should be here by next Tuesday.”

Seems someone at Remington made arrangements to do the right thing for their former customers and put a system in place to make certain the warranty/repair guns were returned. I say that because we still haven’t been able to find out who’s doing the return work- or where. But as we promised, we’re keeping you posted.